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Board index » Lincolnshire Birding » Lincs Bird Chat

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Graham Catley
PostPosted: Thu Sep 05, 2013 9:39 pm 
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Having paid what I recall to be about £200 for a copy of BWPi on DVD from Birdguides I would have expected decent support? recently having had to have a hard drive replacement I have just got round to reinstalling BWP -- needless to say I had lost the unlock code in an old email purge by BT (good old BT) so I emailed Birdguides support and go the following reply -- this being Thursday night -- 4 hours 4 days a week -- hopefully most people do not need any product support --

Hello,
The Technical Support Office hours are Monday to Thursday from 08:30 - 12:30
If your query is for any web service, Bird News anywhere etc please e-mail webmaster@birdguides.com

If your query is for the BirdNews app, please contact josh.jones@birdguides.com

For all other queries I will get back to you on Monday.

Thank you.
Kind Regards,

Pete Ellison, BirdGuides Technical Support
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Derick Evans
PostPosted: Thu Sep 05, 2013 10:10 pm 
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Location: Tetney Marshes or Idle Valley Notts.
Think you'll find it a different animal from when you first purchased BWPi Graham. Don't quote me but I thought Birdguides was now Birdwatch. (magazine)

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Dean Eades
PostPosted: Fri Sep 06, 2013 2:02 am 
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I've had BWP for a long time, I had a problem installing it on and a new computer, spoke to Birdguides, who sorted the problem ...


Still Birdguides Derick Birdwatch purchased the company .

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Derick Evans
PostPosted: Fri Sep 06, 2013 10:49 am 
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Location: Tetney Marshes or Idle Valley Notts.
Dean Eades wrote:
I've had BWP for a long time, I had a problem installing it on and a new computer, spoke to Birdguides, who sorted the problem ...Still Birdguides Derick Birdwatch purchased the company .

Pleased to hear that Dean. I should know better than listen to rumour.

I replied to your post earlier but its disapeared. I'm good at that. Lol

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Graham Catley
PostPosted: Tue Sep 10, 2013 9:17 pm 
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well credit where its due when they did get back to me on Monday with a very comprehensive answer and my lost code I got it all sorted quickly -- so maybe you have to wait abit longer but support is then good --
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